Haven Power: People still perceive green energy as expensive

Some businesses in the UK still perceive that buying green energy and implementing energy efficient measures are expensive. That’s the view of Ashley Phillips (pictured), Head of I&C Sales at Haven Power, in response to a survey from the Major Energy Users’ Council, which revealed 39% of firms didn’t particularly look for green supplies. Mr […]

TELCAs mark a ‘positive step’ for brokers

The Energy Live Consultancy Awards shortlist was announced this week and the reaction from the industry has been amazing. CNG Ltd is sponsoring the SME Best Customer Service award. Reacting to the shortlist Head of Sales Martin Needham said: “It is fantastic to see so many brokers/consultants entering these new awards and it marks a […]

Judge suppliers on customer service says GDF SUEZ

People should judge suppliers on their customer service, believes business energy supplier GDF SUEZ. In an increasingly complex energy marketplace, customer service is becoming one of the key areas of competition for energy suppliers, suggests the energy provider and should be something everyone pays attention to. Practical ways of boosting how suppliers deal with their […]

E.ON ‘axes rude call centre staff’

E.ON has axed at least 20 call centre staff for rudeness and cutting off customers who had rung in, it was reported over the weekend. The supplier sacked around 20 employees from its Bolton head office and there may have been more dismissals in other offices, the Mirror reported. It was part of an internal […]

Energy consultants do ‘great work’ with customers

Energy consultants, both I&C and SMEs, do “great work” with end customers according to npower, which says it’s open to do business with them. The headline sponsor of The Energy Live Consultancy Awards (TELCA), npower said it wants to promote and support the good work that TPIs and brokers are doing within the energy industry […]

Customer service is “paramount” for brokers says CNG

Customer service is “paramount” to good business relationships between energy brokers and the small and medium sized firms (SMEs) they work with. That’s according to Contract Natural Gas, the UK’s largest independent supplier of natural gas which is a sponsor for The Energy Live Consultancy Awards (the TELCAs). Jacqui Hall, Managing Director of CNG said: “We’re sponsoring […]

TELCAs should create industry standard for TPIs

The Energy Live Consultancy Awards (TELCAs), which will be held this summer, should create an industry standard for energy consultants and TPIs. That’s the view of GDF SUEZ Energy UK, which is sponsoring the Best Customer Service award for Industrial and Commercial (I&C) companies. With energy firms and brokers recently receiving a lot of bad […]

60% of UK consumers distrust energy suppliers

Six in ten UK consumers distrust their energy suppliers because they don’t give good value for money and due to lack of openness and transparency. New research by price comparison site uSwitch.com showed the number of people distrusting energy companies have risen, with 45% trusting suppliers less than a few years ago. Poor communication is […]

Bad experience puts consumers off switching

A bad switching experience is one of the main reasons that puts consumers off from changing energy suppliers. New research by Consumer Focus suggests more than a quarter (26%) of consumers said they would not consider switching their gas or electricity provider in the future due to problems experienced during the process. The most common […]

Utilities are satisfactory ‘only a quarter of the time’

Customers feel they get satisfactory service from their utility a paltry 25% of the time. The jaw-dropping figure came from a wider survey which also found a chunky 80% of customers are willing to pay more for superior customer service. Utilities performed so poorly, consumers think they get better service from telecoms (50%), electronic goods […]