Energy firms warned over ‘direct debit hikes’

Energy companies may be directing customers to tariffs that “may not be in their best interest”, the energy regulator has said

Customers face delays over delivery of energy rebate

Brits have been warned that they may have to wait until June to get their one-off payment

Prepayment customers ‘could face bills of £428 per month by January 2023’

Customers on direct debit face energy bill payments of up to £250 per month, according to new research

EDF customer charged £336k for a month’s electricity bill

A school worker was reportedly asked to split it onto a three-year payment plan

British Gas to freeze standard tariff direct debits until next year

The energy supplier said it will assess the market outlook in February 2022 before making a final decision on changing direct debit payments to reflect the increase to the SVT

Energy bills to hike for Bulb customers

Starting from next month, many customers will need to pay an average of £69 more a year for their electricity and gas consumption

Shadow of an ‘energy credit cash bomb’ looms large for suppliers

A new report estimates energy suppliers owe an estimated £1.8 billion to 13 million households

Ofgem proposes to make suppliers return £1.4bn credit balances to customers

That would result in around £65 per household on average being returned automatically, ensuring consumers paying by fixed direct debit do not overpay for their energy

Get £10k if you pay your energy bill by direct debit

Energy customers are being incentivised to switch to direct debit by being offfered the chance of winning £10,000. The Bacs Payment Schemes Limited (Bacs) has started a national campaign called the Freedom Guaranteed 2016 scheme to encourage bill payers to switch payment method. Any customer of a participating utility firm can enter a competition with […]

‘Significant fall’ in price gap between energy payment types

The difference in prices between payment methods for energy has “fallen significantly” since new rules were introduced in 2009, according to Ofgem. The rules allow suppliers to charge different prices for different methods but only if the amount reflects the costs of providing those accounts. They were designed to protect consumers and take into account […]