SSE pays £190k to customers after energy tariff switching delays

It also paid £475,000 to other customers who ended up paying more following the switch as a ‘goodwill gesture’

Energy customers left on hold for ’29 minutes’

Energy companies are keeping consumers waiting on hold over the phone for as long as half an hour, new research reveals. An investigation by Which? found that on average, the consumer body was left waiting on hold for between 21 seconds (by energy firm Ebico) to 17 minutes and five seconds (by npower) before getting […]

UK Governments fail those in fuel poverty, says report

An annual report has shown fuel poverty across the UK has increased despite efforts by governments to reduce it. The Fuel Poverty Monitor identifies difficulties faced by vulnerable households in the individual countries and calls on the need for Government to provide a more concise and effective plan to tackle the problem. Energy price rises […]