ScottishPower to pay £750,000 for payment type price gap

Energy firm ScottishPower has agreed to pay a penalty of £750,000 for charging different prices to customers on different payment methods. The Big Six supplier’s price difference between standard credit and direct debit payment types “was out of line with that of other suppliers” between September 2009 and December 2012, the regulator said. Under Ofgem’s […]

Ofgem advice translated to Welsh

Ofgem’s customer advice has been translated into Welsh to help more customers switch energy supplier to get cheaper bills. The Welsh language version of an on-line consumer awareness campaign called the Energy Best Deal was launched today byEnvironment Minister for Wales John Griffiths. Earlier this year, the energy regulator’s Retail Market Review showed that energy […]

Energy Best Deal campaign stepped up

Households facing higher energy bills could benefit from free advice offered by the Energy Best Deal campaign, which is being stepped up this winter. The campaign, run by national charity Citizens Advice with support from energy regulator Ofgem and utility companies EDF and E.ON, offers a package of energy-related advice for consumers. Last year, over […]