Leaving Big Six could slash fuel bills by 25%

Some energy consumers could slash their fuel bills by a quarter if they switched supplier. That’s according to new research from Which?, which found those on Big Six standard variable tariffs (SVT) could get their bills back to the equivalent of 2008 prices by switching to one of the cheapest available dual fuel tariffs. With a raft of […]

ScottishPower chases wrong customers for £4,300

ScottishPower sent bailiffs to collect £4,300 in unpaid bills at a home they didn’t actually supply with energy. Les and Jane Gornall from Aberystwyth labelled the energy company “cruel” after it continued to send letters demanding payment even though they had called up and told the firm they were British Gas customers. The ordeal reportedly began […]

Nearly half of all Brits have never switched suppliers

Around 45% of Brits have never switched energy providers. That’s according to a recent survey conducted by comparison site Gocompare, which identified the reasons stopping so many Brits from switching. A quarter of respondents said the process of changing suppliers or even tariffs was too complicated, while 32% said it just took too long. Consumers […]

SSE says financial targets on track despite losing customers

SSE lost customers to rival suppliers in the last few months of 2016 and struggled to keep up its renewable energy supply. However, the Big Six energy company said it remains on track to return to growth and deliver earnings per share of 120p for the full year. It lost 50,000 customers in the nine […]

Why the Big Six don’t fear small challengers…

Smaller firms entering the energy market need not be feared, as their presence can actually create more opportunities for everyone. That’s the view of British Gas Business Managing Director Gab Barbaro, who told ELN that new players can help the ‘Big Six’ innovate. He said: “Smaller businesses coming in is great. It’s great because its easier and […]

SMEs want energy suppliers to be green, survey finds

A majority of small and medium-sized businesses (SMEs) want their energy supplier to be committed to renewable energy. That’s according to a new report by Haven Power which found 72% of 100 businesses surveyed would like to see that happen. The offer of renewable electricity is one of the main reasons for businesses to switch energy […]

First Utility chairman steps down after profits drop

The chairman of independent energy supplier First Utility has stepped down days after the firm reported a fall in profits. John Roberts has quit after three years in the role, leaving it to Thomas Chambers, who was an Independent Non-Executive Director at the company and Chair of its Audit Committee. Two other Non-Executive Directors will also step […]

Almost half of millennials ‘don’t trust utilities with their data’

Millennials are not comfortable about sharing their data with utilities, claims a new survey. It found almost half of them don’t trust energy suppliers with their data. SAS polled 2,000 people across the UK aged between 16 and 34 and revealed around 35% of them believe utilities use their personal data for their own benefit […]

npower and ScottishPower among worst firms to handle complaints

ScottishPower, npower and First Utility are the worst firms to handle customer complaints. That’s according to Ofgem which surveyed more than 3,000 Big Six and Utility Warehouse, First Utility and Ovo Energy customers as well as more than 460 micro-businesses that complained at the end of last year. A majority of npower and ScottishPower’s domestic […]

New energy suppliers join scheme to offer lower bills this winter

New energy suppliers have joined a scheme that helps low income householders who struggle to pay their bills during the winter. The Warm Home Discount (WHD) scheme provides customers a one-off discount of £140 on their energy bills between October and April. Those customers who receive the Guarantee Credit element of Pension Credit can also benefit […]