Energy supplier banned from taking on new customers

Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months

Ofgem investigates small energy supplier Iresa

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]