Iresa
The latter supplier was branded the ‘worst energy company’ by Citizens Advice amid record level of complaints
The company was banned by Ofgem from taking on new customers due to poor service
The company is still prohibited from accepting new customers
Iresa was given three months by Ofgem to meet customer service targets
Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months
Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]