Ofgem extends ban on small energy supplier Iresa

The company is still prohibited from accepting new customers

Energy supplier faces ban extension on taking new customers

Iresa was given three months by Ofgem to meet customer service targets

Energy supplier banned from taking on new customers

Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months

Ofgem investigates small energy supplier Iresa

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]