Gas industry IT update ‘could cause expensive delays’

Thousands of gas customers could face higher bills and delays to switching while the industry’s central IT system is updated later this month. All gas suppliers, including the Big Six, use the same computer network to share customer information and metering data. This system will undergo a planned two-week period of maintenance from the 23rd of […]

British Gas Business to pay £9.5m for customer service failings

British Gas Business has agreed to pay £9.5 million for failing to handle customer registrations, complaints and billings. According to Ofgem, tens of thousands of business customers were left with delayed and inaccurate bills when the Big Six company implemented a new IT system worth £40 million in 2014. More than 6,000 new business customers […]