ScottishPower to pay £8.5m for misleading customers

Energy supplier ScottishPower has agreed to pay £8.5 million in total after Ofgem found customers were misled by the company’s doorstep and telesales agents. The energy regulator’s investigation into the power firm’s sales approaches between October 2009 and January 2012 found it did not have “appropriate management arrangements to adequately train and monitor” staff. This […]