British Gas pays £1m for ‘exaggerating energy bill savings’

British Gas has paid £1 million in penalty for mis-selling energy deals by exaggerating savings to potential customers, Ofgem said. Staff from the Big Six firm mis-sold to customers in Sainsbury’s stores across the country and in the Westfield shopping centre in Shepherds Bush between February 2011 and March 2013. They also failed to make […]

ScottishPower confirms price rise this winter

ScottishPower will be announcing a rise in its electricity and gas prices “at some point this year”, the CEO of its energy retail and generation said today. Neil Clitheroe confirmed consumers will see an increase in their energy bills this winter, blaming it on the same reasons as other power providers that have announced price […]

ScottishPower to pay £8.5m for misleading customers

Energy supplier ScottishPower has agreed to pay £8.5 million in total after Ofgem found customers were misled by the company’s doorstep and telesales agents. The energy regulator’s investigation into the power firm’s sales approaches between October 2009 and January 2012 found it did not have “appropriate management arrangements to adequately train and monitor” staff. This […]

SSE gets record £10.5m fine for misselling

Scottish supplier SSE has “apologised unreservedly” today after being fined a record £10.5million for misselling gas and electricity. Ofgem slapped the energy provider with the penalty for breaching the rules when making sales over the phone, in-store and on the doorstep. The regulator says it found failures at every stage of the sales process, pinning […]

Smaller firms get tougher protection from suppliers

Smaller firms are getting tougher protection from energy suppliers according to Ofgem which is bringing in new rules to stop them being ripped off with rolling energy contracts. New “enforceable” standards will apply to firms which typically spend up to £10,000 per fuel on gas and electricity. These smaller businesses will be given more time […]