Business water supplier Aquaflow Utilities ‘likely’ to enter liquidation

Ofwat is stepping in to ensure customers have a new water retailer as soon as possible

Ofgem and Ofwat ‘must prove they are effectively responding to consumer concerns’

The National Audit Office says regulators, including those covering energy and water, have not been specific enough in defining the overall outcomes they want to achieve for consumers

Nottingham Council seeks self-supply retail water licence

The move is expected to help the council reduce costs

Ofwat greenlights three water firms’ business plans

The regulator said Severn Trent Water, South West Water and United Utilities have delivered ‘high quality plans’, which set out how they will reduce customer bills

Picture of a tap with a pound coin.
Ofwat: Customer compensation should go up if taps run dry

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

Ofwat urges wholesalers to improve transparency in business retail water market

It has written a letter and made a series of recommendations to help reinforce trust and confidence in the market

How much compensation should customers receive if taps run dry?

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top

High debt water firms could share £230m of financial gains with customers

Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018

Ofwat proposes changes to transparency and governance principles

It is consulting on a new set of proposals until 21st August

Ofwat: Water companies’ executive pay must be linked to customer service

It is part of regulator Ofwat’s proposals to rebuild public trust