New research reveals that the energy regulator paid significantly higher electricity prices than most government bodies last year

Ofwat has published guidelines requiring water companies to prioritise support for vulnerable customers, addressing their specific needs

The previous £250,000 cap on Variable Monetary Penalties has been scrapped and the range of offences covered has been expanded

The move follows a meeting where the company’s Board explained its performance, categorised as ‘lagging behind’ in Ofwat’s latest report

Helen Campbell has been appointed as an Executive Member to Ofwat’s Board and will serve as the Senior Director for Sector Performance, responsible for enhancing water company performance

The regulator will apply the recovery mechanism from next year to block customers from covering inappropriate executive bonuses and will continue to report on bonus reviews annually

The water regulator has urged water companies to demonstrate their commitment to better service and environmental improvements in the next 12 months

Ofwat is consulting on potential modifications to water companies’ licences to introduce customer-focused principles, aiming to enhance customer service

Five new non-executive directors have been announced to join Ofgem, ss part of the government’s effort to bolster consumer protection

UK water companies seek approval for a £156 annual bill increase by 2030 to fund upgrades and address sewage issues