Bad customer service cost energy firms £5.2bn

Energy suppliers lost more than £5.2 billion last year as poor service led customers to switch to rival firms. New statistics from Ombudsman Services reveal one in 10 complaints – a total of 5.5 million – in the UK in 2016 were related to energy companies. Around 16% of people surveyed said they resigned due […]

Elderly energy customers ‘suffering in silence’

Almost a million elderly customers are “suffering in silence” about the poor service they receive from their energy suppliers. That’s according to new findings from Ombudsman Services and Age UK. The main reason those aged 65 and above complain is because they either “don’t like making a fuss” (32%) or “worry they will feel intimidated” […]