Energy firms’ customer service ratings released

Citizens Advice has revealed customer service ratings for energy providers, with no company scoring higher than 3.65 out of 5 stars

UK suppliers prepare for high energy switching volumes

Energy suppliers have been advised to ready for increased energy switching volumes as the market stabilises this year

Outfox The Market fined £1.8m for failure to submit financial data

The domestic energy supplier, has agreed to pay £1.8 million fine for repeatedly failing to provide adequate financial data to Ofgem

Ofgem proposes final order for Foxglove Energy over compliance concerns

The energy regulator’s proposed order includes a ban on non-essential payments until compliance is achieved

Ofgem updates on its direct debit investigation

The regulator’s latest review has found that 99.6% of direct debit energy payments are set correctly

Energy suppliers hit back at Ofgem over its review on “weaknesses” in direct debits

The regulator has said it has identified “moderate to severe weaknesses” in Ecotricity, Good Energy, Green Energy UK, Utilita, TruEnergy and UK Energy Incubator Hub

Ofgem reveals list of suppliers with fake renewable fuel mix claims

A total of 20 energy suppliers have “overstated” their renewable supply in 2019/20, according to the energy regulator

Outfox the Market ordered to pay £600k in Feed-in Tariffs

The energy supplier could end up having its licence revoked if it fails to comply

Small energy supplier hikes prices by 7.4%

Outfox the Market said it will come into effect on 1st November