Profits down 3% for energy supplier npower

Energy supplier RWE npower’s profits for the first half of 2013 are down 3% compared to last year. Their half-year results released yesterday show its retail business made £176 million, a drop on 2012’s performance for the same period. The firm which provides electricity and gas to 6.5 million residential and business customers put the […]

Npower cuts energy tariffs to four and simplifies bills

Power supplier npower has pledged to cut the number of energy tariffs it offers for sale to four by October this year. It revealed a total redesign of its energy bill today in a bid to “cut out the clutter” for consumers and improve customer service. The move follows an 18-month long research carried out […]

Npower to stop auto-rollover energy contracts for businesses

Energy supplier npower is the latest Big Six firm to announce it will stop offering default auto-rollover contracts to new business customers from April next year. The move, it said, is part of its wider approach to offer small businesses more choice in how they manage their energy costs, with existing customers also benefitting from […]

Government’s green policies driving up energy bills

Household energy bills will rise by £240 a year by the end of this decade, largely due to the cost of the Government’s green policies. Energy supplier npower has warned average gas and electricity bills are expected to rise from the current £1,247 figure to £1,487 by 2020, without taking into account inflation increases – […]

Guest Blog: Paul Massara – Sort the capacity mechanism out, sharpish

You may find it hard to believe given the intense scrutiny energy firms get from the press – but when I and the chief executives of seven other leading European energy companies sent a letter to EU leaders on 21 May calling for a revitalised energy policy, there was little media frenzy. Yet our letter […]

npower awarded Carbon Trust Standard

Energy supplier npower is the latest company to be awarded a ‘green’ standard for its efforts in reducing carbon emissions. Launched in June 2008, the Carbon Trust Standard, which verifies the carbon footprint and emission reductions of organisations, was awarded to npower for measuring, managing and reducing its greenhouse gas emissions. Npower claims it also […]

npower’s profits rise £390m following price hikes

Energy supplier npower has announced a rise in profits last year just months after massive hikes in energy prices. The company saw a 25% increase in profits in 2012 at £390 million – up from £313 million the previous year. The news comes after the supplier increased its winter gas prices by 8.8% and electricity […]

New CEO of npower backs our awards

The new boss of npower explains why consultants matter to him and why our awards can help improve standards. If you would like to know more about The Energy Live Consultancy Awards, please click here.  

From Zero to Hero – npower’s customer satisfaction pledge

The new head of energy firm npower has pledged his firm would rocket up the customer satisfaction table from last to first place. The supplier’s performance with customers appeared to wobble recently when it was voted the bottom of a league table ranking the UK’s energy providers by consumer group Which?. Now Paul Massara (pictured),  […]

Volker Beckers steps down as npower boss

Volker Beckers is quitting as npower boss from January. He will remain with the company in an advisory capacity but will be replaced as CEO by Paul Massara, currently npower’s Chief Commercial Officer. The announcement means the German departs npower after almost three years in charge. Making the announcement Rolf Martin Schmitz, RWE Chief Operating […]