The boss of PayPoint has predicted that homes will reduce energy usage by 10% in winter as bill support ends

Social enterprise GLOBAL-365 has taken legal action against PayPoint, alleging abuse of the payment giant’s position in the energy prepayment market

Nearly 81% of energy vouchers sent by PayPoint in November were claimed, according to new data

Thousands of vouchers aimed at helping households with rising energy bills have not been redeemed

Energy UK has worked with PayPoint, Post Office and Citizens Advice to help more people claim their energy vouchers

The payments provider committed to removing exclusivity clauses from its contracts with energy suppliers

The regulator had launched an investigation in August 2017 to examine whether PayPoint had abused a dominant position by using exclusivity clauses in its contracts with energy suppliers and retailers

PayPoint terminals stopped working over the weekend, leaving customers of the service without gas and electricity