Nearly 25k Utilita prepayment customers to be compensated

An Ofgem assessment had previously raised concerns over the company’s provision of additional support credits for prepayment customers

Business Secretary raises concerns over prepayment customer support

Grant Shapps has written to energy suppliers regarding the delivery of the vouchers to prepayment customers

Suppliers slammed over remote switching households to prepayments

Ofgem’s executive has warned over “concerning” cases that some vulnerable customers were cut off remotely

Crisis? What crisis? Energy vouchers go unclaimed

It has been reported that millions of pounds worth of vouchers have not been claimed by prepayment customers

‘Almost half a million could be forced onto prepayment meters by end of year’

Prepayment customers could spend £258 more on their energy this winter than someone paying by direct debit, according to a new report

Ofgem orders ScottishPower and Utilita to protect customers properly

The provisional orders are related to failures over debt repayment plans and lack of support for vulnerable customers

‘Highest ever number of people unable to top up their prepayment meter in July’

Citizens Advice has said it is the fifth time this record has been broken this year

Shell Energy to pay £537k for overcharging customers

More than 11,000 prepayment customers will be refunded

Boris Johnson admits government energy bill support is “not enough”

The Prime Minister has hinted at further support that will be given to help customers tackle the rising cost of living

Quarterly price cap is coming up

The regulator will allegedly announce details of quarterly updates of the price cap this week