An Ofgem assessment had previously raised concerns over the company’s provision of additional support credits for prepayment customers

Grant Shapps has written to energy suppliers regarding the delivery of the vouchers to prepayment customers

Ofgem’s executive has warned over “concerning” cases that some vulnerable customers were cut off remotely

It has been reported that millions of pounds worth of vouchers have not been claimed by prepayment customers

Prepayment customers could spend £258 more on their energy this winter than someone paying by direct debit, according to a new report

The provisional orders are related to failures over debt repayment plans and lack of support for vulnerable customers

Citizens Advice has said it is the fifth time this record has been broken this year

More than 11,000 prepayment customers will be refunded

The Prime Minister has hinted at further support that will be given to help customers tackle the rising cost of living

The regulator will allegedly announce details of quarterly updates of the price cap this week