Island Energy has announced a “gesture of goodwill” by refunding a month’s standing charges, approximately £11.56, to around 4,500 affected homes and businesses

The regulator has said it has identified “moderate to severe weaknesses” in Ecotricity, Good Energy, Green Energy UK, Utilita, TruEnergy and UK Energy Incubator Hub

The technology firm asked a number of its suppliers to partially refund payments in order to improve cash flows

Monks on the remote island of Caldey in Wales are counting their blessings after getting a £20,000 refund on their energy bill. The Abbey on the tiny island off the Pembrokeshire coast stumbled upon errors in their energy bills dating back several years. The strict Cistercian monks pledge to live simply and spiritually – but […]

Direct debit customers with more than £5 credit at the end of their yearly billing cycle will automatically be paid the amount, SSE has announced. Automatic refunds were previously only made on balances of £100 or more. SSE will also start reviewing all direct debit customers’ accounts twice a year within the next 12 months. […]