There was an increase in complaints from non-household customers during the second quarter of the year. Consumer Council for Water (CCWater) received 559 complaints – around three times as many as the same period last year. The watchdog said it had expected to see an increase while the industry adjusts to the new non-household retail […]

Total has entered the residential power market in France. It expanded its gas and power distribution market with the introduction of Total Spring, “a natural gas and green power offering that is 10% cheaper than regulated tariffs”. The new retail unit employs around 300 people. Patrick Pouyanné, Chairman and CEO of Total said: “Although the […]

Anglian Water and Northumbrian Water have teamed up to create a new retailer of water and wastewater services for non-household customers. The deal to create the new business ‘Wave’ has been struck ahead of the retail water market opening in April. More than 1.2 million eligible businesses, charities and public sector organisations in England will […]

Veolia has applied for a water supply and sewerage licence, which would allow it to participate in the business retail market. From April this year, more than 1.2 million businesses, charities and public sector organisations in England will be able to choose their supplier for water and wastewater retail services. Ofwat said Veolia Water Retail […]

Thames Water is to transfer all its retail activities for its business customers to a different utility. Castle Water will provide billing, cash collection and associated services for Thames Water’s non-domestic customers when the retail water market opens up to 1.2 million businesses and public sector organisations in England in April next year. Operational water […]