A look back on the highlights of the day at Energy Live 2012 where the issue of Trust was discussed.

Customers’ trust in energy companies is clearly weighing on the minds of suppliers, after it was one of the main topics on the table at the Energy Live 2012 conference in London today. Speakers from four of the UK’s gas and electricity firms all declared trust between suppliers and customers is vital and needs to be […]

Energy supplier E.ON says trust is a major issue in the industry and is something that it needs to earn. Sara Vaughan, Head of Strategy and Regulation at E.ON told ELN the supplier is working “very hard” towards rebuilding trust with its customers. She said: “Trust is something that we really need to earn. I […]

E.ON UK’s Director of Strategy & Regulation Sara Vaughan explains how she’ll be talking about rebuilding trust in the UK energy sector at Energy Live 2012.

Sara Vaughan Director of Strategy & Regulation E.ON UK Sara Vaughan is Director of Strategy & Regulation at E.ON UK.  A lawyer by background, she joined Powergen (as it then was) as a competition and regulatory lawyer from Slaughter and May in 1997.  She subsequently became Director of Regulation before taking on energy policy in […]

The ‘Big Six’ are still concerned about elements of the Government’s Contracts for Difference (CfD) proposal for the energy Bill. They made their objectives clear at a hearing in front of the Energy and Climate Change Committee this morning discussing the electricity market reform. The CfD is a long term plan to provide stable and […]

Big Six supplier E.ON is under investigation over its energy sales practice. The regulator Ofgem said the investigation was being launched following information which has come to their attention regarding E.ON’s marketing activities. The investigation will examine whether E.ON is complying with standard licence condition 25, which regulates face-to-face and telephone sales activities. E.ON said […]

An E.ON bigwig has admitted power firms face a real challenge in regaining customer trust. Sara Vaughan told an audience it was imperative for firms to get consumers on board before prices rose too levels that were too high. E.ON’s Director of Group Regulatory and Sustainable Development told an audience at Marketforce’s Smart Utilities Forum: […]