‘Water companies must act to improve fairness and value for money’

The Consumer Council for Water says the industry must boost underwhelming levels of customer satisfaction

Welsh public ‘most satisfied with energy suppliers’

Londoners are the least content with their deals

Energy sector powers forward with job satisfaction

Workers in the UK’s environment and sustainability sector are more satisfied with their jobs than the average person in the country. That’s according to global sustainability body the Institute of Environmental Management and Assessment (IEMA), which suggests almost 70% environment and sustainability professionals say they are satisfied or highly satisfied in their jobs. The report […]

Octopus Energy hav-ink success with customer ratings

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]

Utilities are satisfactory ‘only a quarter of the time’

Customers feel they get satisfactory service from their utility a paltry 25% of the time. The jaw-dropping figure came from a wider survey which also found a chunky 80% of customers are willing to pay more for superior customer service. Utilities performed so poorly, consumers think they get better service from telecoms (50%), electronic goods […]