New innovations and improvements to online account management services are enhancing the customer experience in the commercial energy sector. Business Improvement Manager at ScottishPower, Danny Parr, discusses the launch of its new Commercial Energy Portal. In a world where our industrial and commercial customers are increasingly pressed for time, ScottishPower’s job is now more than […]

ScottishPower will deliver “smart” battery systems to houses in Scotland. It will receive 47 energy storage systems with a capacity of 1MWh from battery maker Moixa. The technology help customers save money through accessing smart tariffs, store excess solar energy for use during peak hours or share batteries with the grid for a range of network saving […]

Gillian Noble, Sales Director at ScottishPower tackles a tough question on transparency of fees and comission rates, from a member of the TPI audience at the recent Energy Live Consultancy Conference.

ScottishPower has announced it’s raising energy prices by an average of 9% for electricity and 8.5% for gas. The supplier said a typical dual fuel bill would go up by 8.6% or £113 starting from 6th December. It is the fourth of the Big Six suppliers to reveal price hikes over the winter after earlier […]

Energy Secretary Ed Davey said he is “disappointed” that six energy firms did not meet the efficiency targets set by the Government last year. British Gas, SSE and Scottish Power were among the companies that missed their targets as revealed by Ofgem today, which is launching an investigation into what happened. Under two schemes launched […]

“Thought-provoking”, “worth the trip down”, “love the way you use the power of broadcast” – the response to Energy Live 2012 has been phenomenal. One attendee from Alfa Energy even tweeted: “If Carlsberg did energy events…” With hundreds of tweets about the speakers’ comments, the buzz after the event spread to Twitter. One hailed the […]

Energy supplier Good Energy has today planned to raise its electricity prices by an average of 9%. The move will come into effect on December 5 and is expected to affect around 30,000 customers. It follows the gas and electricity price hikes announced by SSE, British Gas, npower and Scottish Power earlier this year but […]

The ‘Big Six’ energy suppliers are urging consumers to speak to them on how to save money by insulating homes and checking they are on the best deal. British Gas, EDF Energy, E.ON, npower, SSE and Scottish Power will be speaking to their customers across the country during the ‘Big Energy Saving Week’. Run by […]

A trade body for the gas and electricity sector has refuted allegations that power suppliers are “unaffected” by the competitive pressure of energy price and customer service. Energy UK hit back at the claims made by Which? today in an open letter to the Prime Minister, which has called the Government to launch an independent […]

UK consumers believe rising energy prices are the “biggest threat” to their finances and standard of living. That’s according to YouGov’s new ‘Household Economic Activity Tracker’ (HEAT), which found people are more concerned about energy bills going up than they are about unemployment, inflation and taxes. On a scale of 1 to 10, where 1 […]