Three water companies warned by watchdog over customer complaints

Bristol Water, SES Water and Southern Water have come under fire for poor performance

Blackpool Council applies to manage own water supply

Blackpool Council could become the first public sector organisation to manage its own water and sewerage supply, after applying for a licence from regulator Ofwat. If granted, the move will enable the council to manage its own retail services for more than 120 sites across the borough. It is estimated the move will achieve cost […]

New Ofwat code to improve services for developers

Ofwat has published a new code in an effort to improve services for developers. Self-lay providers or developers enter into the code for adoption agreements when they want an appointed water and sewerage company to take over responsibility for infrastructure they have built. The regulator has developed a single code that covers the adoption of […]

Coca-Cola applies for self-supply retail water licence

Coca Cola European Partners (CCEP) has applied for a self-supply water and sewerage licence in England. If granted, it will enable the company to provide retail services to itself and associated companies in the group, regulator Ofwat said. Retail services are customer facing services such as billing, meter reading and customer enquiries. The opening of […]

Water bills to rise by 2% on average this year

The average household water and sewerage bill in England and Wales is to increase by 2% this year. That will add around £6 in April, taking the total bill to £395 on average. The prices for 2017/18 are in line with the five-year plans developed by every water and sewerage company following extensive consultations with […]

Veolia applies for water and sewerage licence

Veolia has applied for a water supply and sewerage licence, which would allow it to participate in the business retail market. From April this year, more than 1.2 million businesses, charities and public sector organisations in England will be able to choose their supplier for water and wastewater retail services. Ofwat said Veolia Water Retail […]

Businesses in England can switch water suppliers from 2017

Businesses and public bodies are expected to save thousands of pounds when given the freedom to choose their water and sewerage suppliers from 2017, it was announced yesterday. Debating the second reading of the Water Bill in the House of Commons, Environment Secretary Owen Paterson (pictured) said the main focus of the Bill is the […]

Ofwat wants £2.2bn savings squeezed from water sector

Ofwat believes £2.2billion of savings can be squeezed out of the water industry if companies sell and trade water more efficiently. The regulator yesterday rang in the changes to the way it regulates the water and sewerage sectors, particularly the ways firms in England and Wales can charge their customers from 2015 to 2020. It […]

Teccura to tap into lost water revenues

A Berkshire firm specialising in utility revenue analysis and recovery has signed a deal with an Australian water company. Teccura will help Yarra Valley Water identify any commercial sites consuming more water than they are paying for. This will allow the utility firm to identify any unbilled revenue across all of its business customers. Yarra […]