Spark Energy fined £250K for breaching rules

Spark Energy has been ordered to pay £250,000 for breaching regulations on switching and complaints handling. Ofgem said the energy company wrongly stopped customers switching to other suppliers and transferred certain customers without their consent to stop them building up more debt with the firm between June 2010 and October 2013. The regulator launched an […]

npower stands against smart meter ‘stealth sellers’

Energy firm npower has pledged that its smart meter installers will not push sales while fitting the devices in customer homes. The provider is the first Big Six member to make the pledge to Which?. The consumer watchdog is concerned that energy suppliers will take advantage of the smart meter roll out, dictated by the […]