New standards for ‘positive’ smart meter installation experience

New rules and guidance aimed at protecting customers and making sure they receive a high standard of service when getting a smart meter installed have been launched today. The Smart Meter Installation Code of Practice (SMICoP) sets the minimum standards that energy suppliers have to follow when installing the device in people’s homes, with the […]

Ukraine gets €600m for nuclear safety upgrade

Ukraine is getting a loan worth €600 million (£519m) in total to help upgrade nuclear power plants in the country. The European Atomic Energy Community and the European Bank for Reconstruction and Development (EBRD) will provide €300 million (£259m) each for the project. It is expected to help bring Ukraine’s fleet of nuclear plants in […]

SSE’s £20 customer service guarantee

SSE has pledged to give consumers £20 off their bill if the energy supplier fails to meet a new set of customer service commitments. The ‘Customer Service Guarantee’ is part of the company’s wider aim to help consumers save money, make life easier for them and help them when they “need it most”. It has […]

Lord Redesdale: Energy managers need qualifications

Energy managers need to be trained and get qualifications as the industry lacks standards. That’s the view of Lord Rupert Redesdale, who recently launched the Energy Managers Association (EMA) to encourage people get formal training in energy management. He claims 95% of people who call themselves energy managers have no formal qualification in management. He […]

Government propose better consumer protection

Consumers need better protection, Consumer Minister Edward Davey said today. Ministers announced that they wanted to see a simplified consumer landscape supported by public funding for two existing bodies- Trading Standards and the Citizens Advice service. Edward Davey said: “For too long people have been faced with a confusing landscape of different, public, private and […]