Nearly a fifth of customers ‘dissatisfied’ after being transferred to new energy supplier

Customers face delayed refunds and price increases as energy companies collapse, according to Ofgem’s survey

Smart meter rollout regains pace

Smart meter installations last month increased by 2% compared to March 2021

‘Third party gas bill charges rise by 33% year-on-year’

Supplier failures have led to an increase in network charges, according to new research

Energy firm collapses to cost customers up to £2.4bn

Ofgem has warned that customers could face a potential bill of billions from the collapse of more than 30 suppliers

Thousands of customers ‘put on hold for credit refunds’

Nearly 20% of customers transferred to a SoLR in September and October are still waiting for their money, new survey suggests

British Gas profits soared by 44% in 2021

Centrica’s company reported adjusting operating profit that reached £118 million last year

Yü Energy appointed SoLR for two failed suppliers

The company will take on customers of Whoop Energy and Xcel Power

Energy supplier decides to exit the RoI electricity market

The company’s customers will be transferred to Electric Ireland

Together Energy becomes the first supplier to collapse in 2022

The collapse leaves around 176,000 domestic customers behind

Energy switches hit new record low

The former Big Six became ‘bigger’ during 2021, according to a new report