Consumers switching electricity suppliers soars to new heights

The highest number of switches were recorded last month

Automatic compensation of up to £120 for energy switching issues

Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching

Rent
Almost a tenth of renters wrongly told they can’t switch

Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year

More than 600k electricity switches in March

That’s an increase of 29% compared to the same month in 2018

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Business water supplier Aquaflow Utilities ‘likely’ to enter liquidation

Ofwat is stepping in to ensure customers have a new water retailer as soon as possible

Electricity switching figures hit 450k in February

That’s slightly down compared to the same period in 2018

Ofgem and Ofwat ‘must prove they are effectively responding to consumer concerns’

The National Audit Office says regulators, including those covering energy and water, have not been specific enough in defining the overall outcomes they want to achieve for consumers

Energy firm Solarplicity banned from taking on new customers

The ban will remain in place for three months, which could be extended if the company fails to make improvements

Electricity switching figures hit nearly 400k in January

More than 100,000 households and businesses moved to small and medium sized suppliers