telesales
Small supplier Economy Energy is under investigation for the way telesales staff arranged contracts and to check whether if customers were misled. Energy watchdog Ofgem will look at whether Economy Energy complied with its licence conditions when marketing gas and electricity to customers before February 2014. The firm promotes itself as no frills, stating on its website […]
The standard of energy company telesales has improved since last year, however, suppliers are “still struggling” to give the correct details of the cheapest deal over the phone. That’s according to a new survey by consumer body Which? in it they revealed they were offered the cheapest tariff in 93% of the calls they made […]
Ofgem has sought to reassure brokers and third party intermediaries (TPIs) who want to get involved with a Big Energy Saving Week that they won’t be breaching the rules of selling to homeowners. In the last week of October, Citizens Advice is running Big Energy Saving Week, a national campaign to help people cut their […]