Energy broker raided by Trading Standards for alleged mis-selling

Trading Standards officers and police have raided the offices of a Lancashire energy broker. BES Utilities is the focus of an ongoing investigation following allegations of energy contract mis-selling to business customers. Co-owner Andy Pilley is the Chairman of Fleetwood Town Football Club. BES head offices are located at the team’s home-ground, Highbury Stadium. A […]

OFT tells off naughty efficiency firms

The Office of Fair Trading (OFT) has written to more than 50 of the UK’s biggest installers of energy efficiency equipment about keeping standards high after its review of the sector found instances of “poor practice”. The OFT discovered poor quality installations in places, as well as businesses using high pressure sales techniques or giving […]

SSE fined £1.25m over doorstep sales

SSE has received a fine of £1.25 million at Guildford Crown Court after being found guilty on two counts relating to the use of doorstep sales aids in 2009. The figure is thought to be the largest ever fine from a court case brought by Trading Standards. Stephen Forbes, Director of Sales, Marketing and Energy […]

Energy saving scammers strike twice

Fraudsters who sold pensioners dodgy ‘energy-saving’ devices have struck again by calling them to offer compensation – then running off with a £300 admin fee. The Trading Standards Institute raised concerns after being made aware of a bogus ‘Claims Management Company’ offering compensation to the victims of the first rip-off, which was uncovered in December. […]

Energy giants slam door on cold calling

The six major energy firms in the UK have agreed to not doorstep customers who have said no to cold calling. In the past, residents who lived in recognised ‘no cold calling zones’ were nevertheless visited by energy agents. Now, following a campaign by watchdog Consumer Focus and the Trading Standards Institute, British Gas, EDF […]