TruEnergy
TruEnergy, Utilita and ScottishPower were found to have ‘severe’ weaknesses in supporting customers having payment difficulties
TruEnergy is required to review the direct debit level of all of its customers
The regulator has said it has identified “moderate to severe weaknesses” in Ecotricity, Good Energy, Green Energy UK, Utilita, TruEnergy and UK Energy Incubator Hub