Sumit Bose speaks to Ross Jackson, Associate Partner at EY, about their new trust score system.
Ross Jackson, Associate Partner at EY, says the answer is yes and told ELN all about a new tool able to measure it
It is part of regulator Ofwat’s proposals to rebuild public trust
Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits
Water companies must do more to ensure they keep the trust of their customers. Cathryn Ross, Chief Executive at Ofwat said suppliers must address “lingering public concerns”, including the perception that boards are “stuffed full of investors” and water firms are “making every call” in the interests of investors rather than customers. She said: “If […]
Scottish consumers trust water companies highly but have little faith in their energy suppliers. In a Which? consumer survey, 68% of people said they trusted water companies, making it the most highly rated industry in the country. On the other hand, energy suppliers only secured the confidence of 36% of customers, meaning it was near the […]
Giles Hankinson, CEO of Utility Aid, Emily Groves, MD of last year’s Most Trusted TELCA winners Indigo Swan and Michael Dent, MD of Inprova Energy join ELN Editor Sumit Bose for a robust chat on broker fees and reputation. Don’t miss it!
More still needs to be done to improve trust between customers and their experience of energy bills. That was the upshot of yesterday’s debate on the future for energy regulation hosted by Which? During a discussion involving energy suppliers First Utility and SSE, both agreed that more transparency and clearer bills would gain trust amongst […]
The energy industry’s attempts to rebuild trust could be working, DECC reveals. Its latest tracker survey of more than 2,100 adults found 67% of them trust energy suppliers to provide a breakdown of the components of their bills – up from 60% in June this year. It also revealed more than half trust power providers […]
Energy comparison websites that “make the grade” can now display a Confidence Code ‘badge’ which tells consumers they can trust the sites’ advice. Ofgem proposed making the changes to the voluntary code of practice after its research found more consumers are using comparison sites to shop around for the best energy deals and switch suppliers. […]