Trust levels could be used to predict future share prices – and here’s how

Ross Jackson, Associate Partner at EY, has helped to develop a trust modelling tool he claims could predict market fluctuations at least two weeks in advance

ELN Podcast Episode 44 – Ross Jackson, EY

Sumit Bose speaks to Ross Jackson, Associate Partner at EY, about their new trust score system.

Is trust a marker of future financial performance?

Ross Jackson, Associate Partner at EY, says the answer is yes and told ELN all about a new tool able to measure it

Ofwat: Water companies’ executive pay must be linked to customer service

It is part of regulator Ofwat’s proposals to rebuild public trust

Ofwat sets out water reforms proposals to rebuild public trust

Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits

Water firms ‘must work harder to keep consumer trust’

Water companies must do more to ensure they keep the trust of their customers. Cathryn Ross, Chief Executive at Ofwat said suppliers must address “lingering public concerns”, including the perception that boards are “stuffed full of investors” and water firms are “making every call” in the interests of investors rather than customers. She said: “If […]

Scots trust water firms but not energy suppliers

Scottish consumers trust water companies highly but have little faith in their energy suppliers. In a Which? consumer survey, 68% of people said they trusted water companies, making it the most highly rated industry in the country. On the other hand, energy suppliers only secured the confidence of 36% of customers, meaning it was near the […]

Webinar at 1:30pm: TPIs – transparency and trust

Giles Hankinson, CEO of Utility Aid, Emily Groves, MD of last year’s Most Trusted TELCA winners Indigo Swan and Michael Dent, MD of Inprova Energy join ELN Editor Sumit Bose for a robust chat on broker fees and reputation. Don’t miss it!

Trust still a big issue when it comes to bills

More still needs to be done to improve trust between customers and their experience of energy bills. That was the upshot of yesterday’s debate on the future for energy regulation hosted by Which? During a discussion involving energy suppliers First Utility and SSE, both agreed that more transparency and clearer bills would gain trust amongst […]

Trust in energy suppliers rise, DECC reveals

The energy industry’s attempts to rebuild trust could be working, DECC reveals. Its latest tracker survey of more than 2,100 adults found 67% of them trust energy suppliers to provide a breakdown of the components of their bills – up from 60% in June this year. It also revealed more than half trust power providers […]