Customer service survey
Welsh Water earns top position in customer service ratings

The not-for-profit utility received the best customer service rating of any water company in Wales and England, according to a new survey

Utilities sector’s customer service ‘at the bottom’

The UK’s utilities sector still has the worst level of customer service. Despite a significant improvement on previous surveys, a new report on customer’s attitudes shows the energy sector is far behind all others. The latest UK Customer Satisfaction Index by The Institute of Customer Service (UKCSI) shows the utility sector has improved by 1.5 […]