npower boss goes undercover

Big Six player npower sent their Chief Operating Officer undercover to shadow employees at Didcot Power Station in a bid to understand their business better. On the road as a Hometeam boiler engineer, Kevin McCullogh joined the complaints team in a contact centre and the meter installation team. He assumed the identity of unemployed ‘Tom […]

Kevin McCullough: the undercover boss

ELN interview Kevin McCullough about his undercover boss experience