Water switchers who bundle utilities save 25%

The deregulated water market has failed to whet the appetite of small businesses, despite the promise of better deals. What can turn a trickle of switchers into a flood? A disappointing trickle of businesses has switched water supplier since the market in England was deregulated six months ago. The government wanted market transformation to open […]

Optimal Monitoring launches new tool

Optimal Monitoring, one the UK’s leading energy management firms, has added a powerful new feature to their already extensive product line – Business Dynamics®.

E.ON and Enel conduct first blockchain trade

German power provider E.ON and Italian electric utility Enel have traded for the first time using a new blockchain marketplace. The ‘Enerchain’ platform allows trading partners to conduct deals directly with each other in seconds, rather than requiring a central intermediary as is usually needed. The firms claim a more decentralised approach to generating, buying […]

Labour vows to nationalise energy and water

The Labour Party has vowed to nationalise the energy and water industries if it wins the next general election. Speaking at the Labour Party Conference in Brighton, Shadow Chancellor John McDonnell said: “Rail, water, energy, Royal Mail – we’re taking them back.” Politicians would decide if full market value is awarded when they are taken […]

UK ‘needs to protect against strikes on vital services’

The UK Government should consider amending trade union laws to protect the public from strikes on essential services, such as those provided by the energy sector. That’s according to Nicholas Finney OBE, Commissioner for the Independent Transport Commission, who says the most vulnerable are the most badly affected by strike action as they are less […]

Utility firms could face hourly charge for roadworks

Local authorities in England could be allowed to charge utility companies by the hour to carry out roadworks on selected routes. New government proposals aim to halve the delays motorists face caused by utility firms digging up busy roads. According to the Department for Transport, the 2.5 million roadworks currently carried out each year cost […]

Chinese merger to create world’s largest utility

A merger between two Chinese energy giants will create the world’s largest utility, worth $278 billion (£215.8bn). China’s largest coal miner, Shenhua Group, is to take over state-owned power producer Guodian Group to create the National Energy Group. The new company, which will be both the country’s largest wind developer and biggest coal producer, is expected […]

Energy, utilities sector ‘outsourced contracts worth £268m this year’

The energy and utilities sector signed outsourcing contracts totalling £268 million in the first six months of 2017. That’s up 10% from the same period last year, driven by a surge in customer service and collections outsourcing – and a 20% increase year-on-year, according to new research. Business process outsourcing provider Arvato and industry analyst […]

Customer service ratings for utilities jump up 3%

The proportion of customers saying utility firms offer the best service across 14 different sectors has jumped from 10% to 13% in the last year. That’s according to a new survey of 1,025 members of the public conducted by service design consultancy Engine, which has seen utilities rise from twelfth to ninth place in terms of customer satisfaction. This 3% rise was […]

Energy providers ‘falling short on digital services’

Energy providers are falling short of customer’s expectations in terms of the digital services they provide. According to new research from Accenture, consumers’ expectations have become more demanding as other industries set high standards in digital areas, such as online banking. A third of energy consumers said their provider’s digital channels, such as websites and […]