Ofgem: Suppliers largely doing well on Warm Home Discount

The Big Six energy suppliers are largely meeting their Warm Home Discount (WHD) obligations according to a report on the second year of the scheme released by Ofgem. Overall the suppliers – which have to participate in the scheme – spent a total £290.3 million on helping customers who are fuel poor or in a […]

One in six too ashamed to ask for energy advice!

One in six adults in the UK are too ashamed or shy to ask for advice on how to lower their energy bills according to research released by the Home Heat Helpline for its winter campaign launch. The phone line gives advice on a range of support schemes such as the Warm Home Discount and […]

ScottishPower to pay £8.5m for misleading customers

Energy supplier ScottishPower has agreed to pay £8.5 million in total after Ofgem found customers were misled by the company’s doorstep and telesales agents. The energy regulator’s investigation into the power firm’s sales approaches between October 2009 and January 2012 found it did not have “appropriate management arrangements to adequately train and monitor” staff. This […]

Greg Barker: Energy suppliers’ price hikes ‘unwelcome’

The price hikes for gas and electricity is “very unwelcome” but the Government is taking action to help households. That’s the view of Energy and Climate Change Minister Greg Barker responding to British Gas and npower’s announcements last week about a rise in their gas and electricity bills. It follows SSE’s plans earlier this year […]

DECC proposes new way to measure fuel poverty

The Government today proposed a new way to measure fuel poverty following concerns the current measurement was not properly helping out people at risk. Professor John Hills from the London School of Economics had suggested the Government to change the definition earlier this year as he said it wasn’t fit for purpose. At the moment […]

Energy firms face overhaul of fuel poverty legislation

Energy companies are to be required by law to give a discount on bills to more of their most vulnerable customers. The initiative is part of the Warm Home Discount which was announced in the Spending Review and has had further details published today. The plan is for older, poorer pensioners to receive up to […]