Time to tighten the taps on water retailers

Since the business water retail market was deregulated in April 2017 many water consumers are still struggling to receive accurate invoices.

‘Parts of UK could run out of water in around 20 years’, new study warns

The demand for water in England is estimated to ‘exceed supply by between 1.1 billion and 3.1 billion litres per day by the 2050s’

Ofwat ‘concerned’ about four water firms’ business plans

The regulator said there is a ‘significant gap’ between its view of efficient costs and the revised proposals of Anglian Water, SES Water, Thames Water and Yorkshire Water

Ofwat greenlights three water firms’ business plans

The regulator said Severn Trent Water, South West Water and United Utilities have delivered ‘high quality plans’, which set out how they will reduce customer bills

Three water companies warned by watchdog over customer complaints

Bristol Water, SES Water and Southern Water have come under fire for poor performance

High debt water firms could share £230m of financial gains with customers

Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018

Ofwat unveils five-year business plan

Ofwat has unveiled its business plan for the next five years which is expected to help deliver its ‘Trust in water’ strategy. It aims to protect customers and ensure water companies are delivering their services efficiently by controlling the price and making sure that where competition exists, it works well. Under the plan, for the […]

Water complaints fall sixth year running

Complaints about water firms haven’t quite slowed to a trickle – but they have dropped for a sixth year in a row. The number of written complaints made by customers to water companies in England and Wales fell during 2013-14 by 18%, more than double the drop seen the previous year. Telephone calls made by […]

Paterson pleads with water firms to curb prices

Water companies are being urged to scrap their planned price hikes for consumers and ease the pressure on householders’ finances. In a letter to the CEOs of all major water firms, Environment Secretary Owen Paterson (pictured) is calling on them to “look closely” at whether price increases are necessary and to introduce special tariffs for […]

Ofwat wants more money to pay for price review

Ofwat is proposing to increase the fees it charges water and sewerage companies to help pay for its next price review. The regulator is changing the way it performs the reviews and says it now needs more money for the next one in 2014. The reviews are paid for with charges levied on the companies […]