Nearly two million water customers missing out on entitled help

More than 1.3 million low income households received bill reductions through water company social tariffs, up 19% in 2022-23, according to the Consumer Council for Water

Ofwat investigates South East Water’s supply system

The move follows a meeting where the company’s Board explained its performance, categorised as ‘lagging behind’ in Ofwat’s latest report

Thames Water to return £73.8m to customers

The water regulator has finalised financial penalties and payments for all water companies, with the majority being required to return money to customers

Ofwat cracks down on water company executive pay

The regulator will apply the recovery mechanism from next year to block customers from covering inappropriate executive bonuses and will continue to report on bonus reviews annually

Surrey residents queue for bottled water amid water cuts

Thousands in Surrey face water shortages as a result of Storm Ciarán disrupting treatment works, leading to long queues for bottled water

Thames Water to slash 300 jobs in bid to tackle £14bn debt

The water supplier is set to cut jobs, primarily in its retail and digital divisions, as part of a broader effort to enhance financial stability

Thames Water allocates £500k to aid vulnerable customers

Thames Water has allocated an additional £500,000 for its Thames Water Trust Fund, aimed at supporting vulnerable customers and organisations providing financial advice services

Water suppliers seek £156 bill increase

UK water companies seek approval for a £156 annual bill increase by 2030 to fund upgrades and address sewage issues

Ofwat: Water suppliers must repay £114m to customers

The water regulator has ordered water companies in England and Wales to refund customers due to widespread underperformance

Microbes to “eat” fatbergs clogging UK water pipes

Yorkshire Water is set to deploy a new technology to tackle the issue of fatbergs obstructing the UK’s water pipes