Thames Water allocates £500k to aid vulnerable customers

Thames Water has allocated an additional £500,000 for its Thames Water Trust Fund, aimed at supporting vulnerable customers and organisations providing financial advice services

Ofwat proposes changes for improved customer service

Ofwat is consulting on potential modifications to water companies’ licences to introduce customer-focused principles, aiming to enhance customer service

Water suppliers seek £156 bill increase

UK water companies seek approval for a £156 annual bill increase by 2030 to fund upgrades and address sewage issues

Ofwat: Water suppliers must repay £114m to customers

The water regulator has ordered water companies in England and Wales to refund customers due to widespread underperformance

Government criticised over lack of social tariffs

The Industry and Regulators Committee has sent a letter to the government, highlighting concerns about various issues, including underinvestment, increasing water bills and the absence of social tariffs

Macquarie pumps £550m into Southern Water

Macquarie has raised its ownership in Southern Water to over 75%

Ofwat ex-boss: “I will not apologise for my role as Chief Executive”

Cathryn Ross, now serving as interim co-chief executive of Thames Water, faced scrutiny from MPs for her role in approving the 2014 price review that contributed to Thames Water’s financial struggles

Water companies in England hit record high in pollution incidents

There has been a surge in pollution incidents from water and sewerage assets in England, reaching the highest level since 2019, according to the Environment Agency

South West Water’s owner powers ahead with renewable acquisitions

Pennon Group has acquired three new solar projects which are predicted to generate over 95GWh of electricity annually

UK to scrap £250,000 limit and impose unlimited fines on polluters

Under the new legislations, regulator could impose higher penalties to ensure compliance across sectors such as energy, water, waste operations and incinerators