Water companies face fines for poor customer service

Water companies can be fined up to 10% of their turnover for poor customer service, as new powers granted to Ofwat aim to improve industry standards and accountability

Welsh Water cuts bills

Welsh Water has announced a decrease of approximately 1% in household bills starting April, attributing the reduction to penalties for supply interruptions and leakage

UK water bills to rise 6%

Water bills in England and Wales are set to spike by 6%, adding an average of £27 per year, reaching a new annual household expense of £473

UK utilities: Customer satisfaction hits rock bottom

The utilities sector ranks as the least customer-friendly industry in the UK, scoring 69.5 out of 100, according to the UK Customer Satisfaction Index by the Institute of Customer Service

Poo power: Thames Water and SGN turn waste to heat homes

Thames Water has successfully implemented its second gas-to-grid project at Mogden Sewage Treatment Works, converting sewage sludge into biomethane to heat homes in West London

Utilities face heavier fines for overrunning street works

The fines could provide a significant deterrent for companies breaching job conditions, with potential penalties rising from £500 to a maximum of £1,000

Chancellor urges Thames Water on Surrey compensation

Jeremy Hunt has criticised Thames Water for inadequate compensation to Surrey residents facing prolonged water supply issues

Yorkshire Water inks wind farm electricity deal

The project aims to contribute 17% of the company’s annual power needs

Ofwat’s new rules to protect vulnerable water customers

Ofwat has published guidelines requiring water companies to prioritise support for vulnerable customers, addressing their specific needs

Nearly two million water customers missing out on entitled help

More than 1.3 million low income households received bill reductions through water company social tariffs, up 19% in 2022-23, according to the Consumer Council for Water