water supplier
Water companies can be fined up to 10% of their turnover for poor customer service, as new powers granted to Ofwat aim to improve industry standards and accountability
Welsh Water has announced a decrease of approximately 1% in household bills starting April, attributing the reduction to penalties for supply interruptions and leakage
Water bills in England and Wales are set to spike by 6%, adding an average of £27 per year, reaching a new annual household expense of £473
The utilities sector ranks as the least customer-friendly industry in the UK, scoring 69.5 out of 100, according to the UK Customer Satisfaction Index by the Institute of Customer Service
Thames Water has successfully implemented its second gas-to-grid project at Mogden Sewage Treatment Works, converting sewage sludge into biomethane to heat homes in West London
The fines could provide a significant deterrent for companies breaching job conditions, with potential penalties rising from £500 to a maximum of £1,000
Jeremy Hunt has criticised Thames Water for inadequate compensation to Surrey residents facing prolonged water supply issues
The project aims to contribute 17% of the company’s annual power needs
Ofwat has published guidelines requiring water companies to prioritise support for vulnerable customers, addressing their specific needs
More than 1.3 million low income households received bill reductions through water company social tariffs, up 19% in 2022-23, according to the Consumer Council for Water