Ofgem’s customer service shake-up: Who pays?

Ofgem’s new proposals require energy suppliers to provide enhanced customer service, including free helplines and extended operating hours – however, consumers are not willing to pay extra

Exclusive: UK adds 73% of solar capacity from households

Rapid rise in UK residential solar installations propels household panels to comprise 27% of the country’s total solar capacity, according to a report

Energy boss warns of winter price rise

Factors such as a stronger Chinese economy and a harsh winter could contribute to a rise in gas prices, the head of the International Energy Agency has cautioned

Wholesale price uptick pushes UK winter price cap estimates above £2,000

Fixed price deals are returning for existing customers, but it is anticipated that these deals may be priced above the cap level, according to a report

British Gas: Half-price electricity on Sundays

On every Sunday, from 11am to 4 pm, customers will receive a 50% discount on electricity usage

So Energy pulls plug on fixed tariff

The supplier has withdrawn its recently announced fixed tariff due to unforeseen increases in wholesale energy prices

Lower energy price cap – increased energy switching opportunities?

Anticipated drop in the energy price cap below £2,100 is expected to open up possibilities for greater energy switching as suppliers compete amidst falling wholesale prices

National Grid spent hefty sums to keep the lights on during cold snap

The system operator paid some of the steepest rates for gas-powered electricity on Tuesday, fresh data shows

Parents more likely to be behind on energy bill payments

Soaring energy prices have led to an increase in families’ cost of living, according to a report

Fuel poverty in Shetland to hit 96% of the population

Officials have said people living in the Shetland Islands must earn a salary of £104,000 to avoid fuel poverty