Water firms to pay £67m for failing customers

Thames Water and Southern Water will have to return £53m and £46m respectively to their customers

Water companies to pay for low customer satisfaction rankings

Thames Water has to pay nearly £16.7 million and Southern Water £4.9 million for poor customer satisfaction

Australia’s Macquarie buys £1bn majority stake in Southern Water

The capital will enable the water company to significantly upgrade its network, with £2bn to be invested over the next four years

Environment Agency: ‘Certain water companies fall short of their environmental responsibilities’

Last year saw the second-highest number of serious pollution incidents since 2015, a new report suggests

Southern Water fined record £90m for dumping sewage into sea

It pleaded guilty to 6,971 unlawful sewage discharges between 2010 and 2015, found to be caused by ‘deliberate failings’ and polluting rivers in Kent, Hampshire and Sussex

Southern Water faces record £126m penalty over ‘shocking’ sewage failures

The Environment Agency has launched a criminal investigation into the case

Southern Water to cut up to 200 jobs

The water company is currently consulting with its employees

Southern Water being investigated by Ofwat

Ofwat is investigating Southern Water’s performance of its wastewater treatment sites and reporting of compliance information. It will look into whether the water company has breached its statutory duties and licence obligations. Ofwat stated: “We will conclude the investigation as quickly as we can to establish whether or not there has been any contravention and […]

Water saving trial makes a splash in Kent

A new water saving trial has been launched by Southern Water in Kent. It has joined forces with energy efficiency investment firm Cenergist and housing association AmicusHorizon to help householders reduce their water use by up to 20%. At least 500 residents across the Isle of Sheppey will receive free water-saving products on taps, toilets […]

Southern Water ordered to pay £57k for pollution

Southern Water has been fined £24,000 and will pay costs of £33,218 after draining excess waste into a stream. An investigation by the Environment Agency found the company discharged more treated sewage than permitted from its Tunbridge Wells North wastewater treatment plant into the Somerhill stream. The environmental permit conditions set by the Environment Agency […]