energy bills

The figure is said to be significantly higher than those who have switched home insurance, broadband, telephone providers and banks

New research has also found more than a third of informal carers have struggled to pay their energy bills at some stage

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

The grid operator says this is the ‘last thing’ that’s needed and would delay the progress towards the green energy transition

Customers will see their energy bills reduce by £24 a year

The regulator is concerned some small businesses are struggling to engage with the market and paying more for their energy

Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching

It will apply to customers who have signed up to the energy supplier’s Electricity Market Tracker product

Senfal’s technology enables businesses to optimise their assets through autonomous buying and selling on short term energy markets

The regulator, however, ‘remains disappointed’ with the Big Six supplier’s conduct throughout this matter