energy supplier

It aims to have more than six million French customers and one million Belgian customers by 2022

Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months

CitizEn Energy aims to offer “fairly priced” gas and electricity to residents and the money made will be reinvested in energy efficiency projects

Shell has completed the acquisition of Impello Limited and its subsidiaries, active under the brand First Utility. The supplier, which provides household energy in the UK, has become a wholly-owned subsidiary of Shell, within its New Energies division. The news follows the European Commission’s approval of the deal last week. Colin Cooks, Shell’s former Vice […]

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]

Small supplier Future Energy has ceased trading. The energy firm supplied around 10,000 homes in the North East and Yorkshire. Ofgem is reasssuring customers their energy supply won’t be disrupted and suggesting them not to switch until a new supplier has been appointed. This will help ensure the process of handing customers over to a […]

Energy supplier E is to pay £260,000 for failing to ensure its sales agents were transparent or had sufficient background checks. Ofgem found sales representatives for E contracted by third party agency Energy Watch UK were “misleading” in their approach as they failed to tell potential customers they were working on behalf of the supplier. […]

Centrica has announced plans to scrap its standard variable tariff (SVT) deals, with the aim of driving down energy costs and making the market more fair. The British Gas parent company said the move will increase engagement and choice, reduce average bills, deliver a fairer allocation of energy policy costs and further protect vulnerable customers. […]

The Scottish Government is to set up a publicly-owned, not-for-profit renewable energy company. That’s according to Nicola Sturgeon, leader of the Scottish National Party (SNP), who said the supplier would be set up by 2021 to sell energy to customers as the lowest possible price. She suggested the move would give vulnerable consumers more options […]

  More than four in 10 Brits say they don’t know about or understand their energy tariff. That’s according to price comparison firm finder, which surveyed 2,000 adults about their bills. The results showed one in five Brits have stayed with the same energy supplier for more than a decade, even though the average savings […]