Ofgem announces new rules to protect struggling energy customers

The new rules, which will come into effect on 15th December, aim to support customers struggling to pay their energy bills and provide extra help for prepayment customers

Almost three million UK households ‘owe £188m to energy suppliers’

An estimated 1.9 million households plan to spend less on food in order to be able to pay for their energy bills, according to a report

Ofgem says seven suppliers owe £34m in RO and FiT fees

If these suppliers fail to pay they may be at risk of losing their licences, the energy regulator says

Energy switching continued to fall in the second quarter of 2020

The number of electricity switches reached the lowest level since the first quarter of 2018, according to the latest Ofgem data

Ey Up! Northerners are ‘champions of energy switching’

Citizens in Northern towns and cities are almost twice as savvy as Londoners, according to a report

Social Energy lands domestic smart grid weekly trading contract with National Grid

Battery-powered households are set to provide 4MW of firm frequency response capacity to ESO throughout the day

British Gas paid £1.48m to prepayment customers for ‘mishandled changes’

British Gas will make payments of £1.73 million in total for ‘failing to inform’ its customers for a change in a top up provider for prepayment customers

UK households ‘could save £302 switching from standard variable tariff’

The cheapest fixed-rate or variable tariffs have risen by £20 in the last month, according to a new report

‘Energy supplier switching activity spikes in June for the first time since lockdown’

Almost three million customers have moved to a new supplier in total in the first half of the year, according to a new report

‘Brits waste almost £8.9bn on energy bills each year by not switching provider’

The highest overpayment is reportedly in the South East, where 3.5 million homes could be saving £1.2 billion a year