Severn Trent Water fined £500k for raw sewage discharge at Sutton Park

Sewage had spread across 1.15 hectares – an area slightly bigger than the size of an international rugby pitch

Affinity Water to be sold for £1.6bn

A water company that supplies around 3.6 million homes and businesses in the UK is being sold for £1.6 billion. Morgan Stanley Infrastructure and Infracapital announced the sale to a consortium which includes Allianz Capital Partners, HICL Infrastructure Company Limited and DIF Infrastructure. Under the deal, the consortium will get a 90% stake from the […]

Customer complaints up for half of water suppliers

Almost half of the water industry in England and Wales saw an increase in written customers complaints last year. The Consumer Council for Water (CCWater) reveals 10 out of 21 firms reported a rise in written customer complaints and is concerned the downward trend of the previous years could return if companies don’t take positive […]

Most water firms’ complaints ‘are about bills’

More than half of all complaints to water companies are about billing and charges. They accounted for almost 60% of the 106,000 customer complaints made in England and Wales in the last year, according to Consumer Council for Water (CCWater). However the number of complaints to water firms have fallen for a seventh successive year, […]

UK water firm rejects new £5bn takeover bid

Water company Severn Trent has rejected a higher takeover offer worth around £5 billion from a group of international investors. In a statement, the supplier said LongRiver’s interest “fails to reflect the significant long term value” of the company “or to recognise its future potential”. The news follows a previous rejection worth around £4.96 billion […]

Scottish Water faces questions from water watchdog

A Scottish water provider faces questions from the water watchdog about its relationship with a private insurance firm. Thousands of customers received letters in Scottish Water branded envelopes, which contained sales pitches made by private insurer, HomeServe. Consumer Focus Scotland said that public bodies, such as Scottish Water, should not be seen to favour one […]