How will the water market deregulation affect you?

  ELN speaks to the head of Water Plus following the official opening of the retail water market in England. More than 1.2 million eligible businesses, public sector organisations and […]

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By Priyanka Shrestha
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ELN speaks to the head of Water Plus following the official opening of the retail water market in England.

More than 1.2 million eligible businesses, public sector organisations and charities can now choose who they pay for their retail water and wastewater services.

Sue Amies-King told ELN the savings on water bills won’t be huge because the margins in the water market are not the same as energy.

She believes it’s more importantly about the service provided to businesses.

Ms Amies-King adds large corporate customers with lots of sites will be attracted to having one supplier providing services across the whole country.

When asked about advice on finding the right water supplier, she said: “Step one is to be really clear about your own water consumption, make sure you know what you’re using, how many sites you’ve got and so on.

“Then I’d look at which suppliers are available. I’d do my due diligence to find out what their financial standing is, the size of them and so on to make sure that they can manage the size of your business, be it large or small and then I’d see what deals they can offer.”

She adds it is important for the market to maintain the trust and transparency it currently has as well as the strong relationships with customers.