Unions to ballot for industrial action over energy firm’s pay freeze

More than 90% of union members working at ScottishPower Generation have voted in favour of moving to a ballot for industrial action over the energy firm’s pay freeze. Prospect union said its members as well as Unite members rejected a pay offer that proposes a one-off payment and a pay freeze. The union added it […]

Plaid Cymru pledges to create Welsh energy firm

Plaid Cymru has pledged to create a not-for-profit Welsh energy company to reduce gas and electricity bills for consumers. It believes energy bills are “needlessly high” despite Wales being an exporter of electricity. Its manifesto states it will use the profits from Wales’ abundant renewable resources to cut the cost of energy for consumers and […]

Enfield Council to invest £58m in energy firm

Enfield Council is backing a new energy company venture to the tune of £58 million. It has created its own energy firm to supply heating and water to more than 15,000 homes and businesses in the next four years. It has approved the business plan for ‘energetik’ to develop, own and operate four community energy […]

ScottishPower rated worst for customer service

ScottishPower has been ranked the worst company when it comes to customer service in the UK. That’s according to a new survey which asked more than 3,500 people to rank 100 companies. Businesses in the energy and telecom industries got the lowest ratings for customer satisfaction. ScottishPower only scored 59%, with customers complaining about long […]

Does age affect attitudes towards energy?

ELN Reporter Priyanka Shrestha looks into telecommunications giant BT’s new report which shows contrasts in attitudes in the way the younger and older generations view their energy providers. She talks to industry experts about what the energy industry can learn from the telecoms sector.

npower tops energy companies’ complaints table – again

Energy giant npower has continued to receive the highest number of complaints, with a 25% rise in the number of unhappy customers. New statistics from Consumer Futures show the supplier received 253 complaints per 100,000 customers between July and September, up from 203 the previous quarter. The figure was eight times more than complaints recorded […]

Age affects attitudes towards energy, research finds

Different age groups show striking contrast in attitudes towards their energy and water suppliers and the services they provide. That’s according to a new study which found older consumers have a very different approach towards what they need from their energy providers compared to younger ones. It claims that while the younger consumers are focused […]

Helicopter chartered by French oil firm crashes in Peru

Thirteen people are missing in Peru after a helicopter, chartered by French oil company Perenco, crashed in the northern Amazon jungle yesterday. In a statement released, the firm said that “at this stage, no survivors have been found”. The MI-8 helicopter was carrying nine passengers and four crew members – all Peruvian nationals. Reports claim […]

UK public favours nuclear over renewables

The British public favours nuclear power as the most popular choice to provide for the UK’s future energy needs. That’s according to a new poll by YouGov, commissioned by the Sunday Times, which showed nuclear energy topped the list with 26% of the votes. The news comes amidst the UK Government’s plans for a more […]