Siemens to launch smart pay-as-you-go service for district heating

The cloud-based software is expected to reduce costs by £1m over 10 years

UK charities offered £2.5m to support vulnerable energy customers

It is part of the Energy Redress Scheme, which consists of voluntary payments made by energy suppliers that breached Ofgem’s rules

Five million vulnerable homes face £47 energy price rise

Ofgem is increasing the safeguard tariff, following a rise in global oil prices, from 1st October 2018

Ofgem: Some suppliers ‘turning to force too readily’ to recover energy debt

The regulator says the number of meters installed under court warrant rose to 84,000 last year

Four in 10 ‘informal carers struggling to pay energy bills’

Their annual energy bills are estimated to be £176 higher on average than other billpayers

Energy Vulnerability Commission announces panel

It is seeking views from charities and businesses that have experience working directly with people in vulnerable circumstances

Energy UK probes improved standards for vulnerable customers

The energy industry is to explore how standards of care and support for vulnerable customers could be improved. Trade body Energy UK has launched a new Commission for Customers in Vulnerable Circumstances, which will be independently chaired and comprised of commissioners from across the business, charity and consumer advice communities. They will consider the different […]

BEIS Committee presses Greg Clark on helping vulnerable energy customers

The Chair of the Business, Energy and Industrial Strategy (BEIS) Committee has written to Greg Clark to press him on government efforts to help vulnerable energy customers. Rachel Reeves’ letter demands answers on the government’s plans to remove legal barriers to energy suppliers identifying vulnerable customers – Ofgem has said current restrictions on data-sharing mean […]

Ofgem confirms £150 cap for prepayment meter charges

Ofgem has confirmed a £150 cap for customers in debt who are forced to have prepayment meters installed. When customers fall into debt, suppliers attempt to collect payments over several weeks, which could include by email, letters, telephone and house visits. If they don’t receive payments or arrange a plan with customers, they can apply to install […]

Energy firms focus on vulnerable customers

A new guide to help energy suppliers identify and support vulnerable consumers has been launched. Set up by The Money Advice Trust and Energy UK, the initiative aims to help the public deal with problems such as mental illness and learning difficulties, as well as provide practical tools for frontline staff to use with consumers. […]