Energy Vulnerability Commission announces panel

It is seeking views from charities and businesses that have experience working directly with people in vulnerable circumstances

Energy UK probes improved standards for vulnerable customers

The energy industry is to explore how standards of care and support for vulnerable customers could be improved. Trade body Energy UK has launched a new Commission for Customers in Vulnerable Circumstances, which will be independently chaired and comprised of commissioners from across the business, charity and consumer advice communities. They will consider the different […]

BEIS Committee presses Greg Clark on helping vulnerable energy customers

The Chair of the Business, Energy and Industrial Strategy (BEIS) Committee has written to Greg Clark to press him on government efforts to help vulnerable energy customers. Rachel Reeves’ letter demands answers on the government’s plans to remove legal barriers to energy suppliers identifying vulnerable customers – Ofgem has said current restrictions on data-sharing mean […]

Ofgem confirms £150 cap for prepayment meter charges

Ofgem has confirmed a £150 cap for customers in debt who are forced to have prepayment meters installed. When customers fall into debt, suppliers attempt to collect payments over several weeks, which could include by email, letters, telephone and house visits. If they don’t receive payments or arrange a plan with customers, they can apply to install […]

Energy firms focus on vulnerable customers

A new guide to help energy suppliers identify and support vulnerable consumers has been launched. Set up by The Money Advice Trust and Energy UK, the initiative aims to help the public deal with problems such as mental illness and learning difficulties, as well as provide practical tools for frontline staff to use with consumers. […]

New energy project to help vulnerable customers

A new energy project aimed at providing vulnerable people with additional support this winter has been launched. E.ON and National Energy Action (NEA) have teamed up for the ‘Warm Minds’ scheme which is being rolled out in seven areas across the East Midlands, North East, Yorkshire, Merseyside, South East and South Wales. Hundreds of people […]

£1m to help vulnerable customers cut energy bills

Community energy groups, charities, social landlords and councils are invited to bid for funding to help vulnerable consumers reduce their energy costs. DECC is providing a further £1 million through the Big Energy Saving Network, which awarded nearly 160 projects across Britain last year. Each grant will be worth up to £5,000 and will be […]

npower to pay £3.5m fine for mis-selling

Energy giant npower has been ordered to pay £3.5 million to “vulnerable customers” for breaching sales rules. Regulator Ofgem said the sales processes and information used by the Big Six firm meant customers were not able to make informed decisions about whether to switch suppliers. The breaches were made between 2010 and 2012 on the […]