British Gas to hire 700 staff for customer support

British Gas is hiring 700 staff in call centres across Edinburgh, Leeds, Cardiff, Stockport and Leicester by year-end

Energy UK calls for “careful examination” of energy standing charges

Energy UK has called for a cautious examination of energy standing charges in response to Ofgem’s initiative to review and propose alternatives

Octopus boss: “Standing charges have become way too high”

As Ofgem seeks input on energy standing charges, Greg Jackson, Founder of Octopus Energy, calls for regulatory change, emphasising the disproportionate impact on low income consumers

Customers hit as suppliers seek to recover costs of PPM ban

The Committee on Fuel Poverty opposes Ofgem’s plan to allow suppliers to recover costs related to the moratorium on involuntary PPM installations

UK Energy Secretary urges ScottishPower boss to halt forced meter installations

UK Energy Secretary Claire Coutinho has written to ScottishPower’s CEO, Keith Anderson, demanding an end to forced prepayment meter installations in vulnerable households

Charities slam ScottishPower’s PPM policy

ScottishPower’s forced prepayment meter installations have faced criticism from charities, particularly in light of its parent company Iberdrola reporting €3.4 billion in profits

Thames Water allocates £500k to aid vulnerable customers

Thames Water has allocated an additional £500,000 for its Thames Water Trust Fund, aimed at supporting vulnerable customers and organisations providing financial advice services

Who pays? Octopus boss reveals challenge for social tariffs

Octopus Energy’s Chief Executive Officer has underscored the urgent need to find viable ways of aiding vulnerable customers this winter

Ofgem chief calls for review of energy price cap

Ofgem’s Chief Executive Jonathan Brearley has emphasised the need for a reevaluation of pricing regulations due to the evolving energy market dynamics

Urgent call for energy vouchers: Supporting vulnerable customers

Disabled individuals relying on electricity for medical reasons have benefitted from a voucher scheme by UK Power Networks and Scope