Charities offered share of £10m to support vulnerable energy customers

The funding is being granted through the Energy Redress Scheme, which collects voluntary payments from suppliers to make reparations for effects on consumers

Ofgem says it will not confirm Solarplicity’s provisional order

The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February

Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

Siemens to launch smart pay-as-you-go service for district heating

The cloud-based software is expected to reduce costs by £1m over 10 years

UK charities offered £2.5m to support vulnerable energy customers

It is part of the Energy Redress Scheme, which consists of voluntary payments made by energy suppliers that breached Ofgem’s rules

Five million vulnerable homes face £47 energy price rise

Ofgem is increasing the safeguard tariff, following a rise in global oil prices, from 1st October 2018

Ofgem: Some suppliers ‘turning to force too readily’ to recover energy debt

The regulator says the number of meters installed under court warrant rose to 84,000 last year

Four in 10 ‘informal carers struggling to pay energy bills’

Their annual energy bills are estimated to be £176 higher on average than other billpayers

Energy Vulnerability Commission announces panel

It is seeking views from charities and businesses that have experience working directly with people in vulnerable circumstances

Energy UK probes improved standards for vulnerable customers

The energy industry is to explore how standards of care and support for vulnerable customers could be improved. Trade body Energy UK has launched a new Commission for Customers in Vulnerable Circumstances, which will be independently chaired and comprised of commissioners from across the business, charity and consumer advice communities. They will consider the different […]