customer service

The firm will not be able to take on new customers until a number of issues have been resolved

A new Which? report says 30 minutes is not an uncommon length of time to be left on hold

It has launched a consultation until 23rd January 2019

It is part of regulator Ofwat’s proposals to rebuild public trust

The company is still prohibited from accepting new customers

It has launched a review into its supplier licensing regime to ensure “appropriate protections” are in place against poor customer service and financial instability

Iresa was given three months by Ofgem to meet customer service targets

Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]

Ofwat has signalled water customers could be at the start of “the decade of falling bills”. The water regulator’s Chair Jonson Cox believes prices could fall in real terms until 2025 at least. He said the upcoming price review is likely to set a new record for the “lowest ever regulated cost of capital for […]