‘Energy suppliers’ customer service hits new low’

Call waiting times and email response times are taking longer than normal, according to Citizens Advice

Nearly 28% of billpayers ‘are clear on what they are paying their energy supplier for’

Almost 46% of energy customers do not feel loyal to their current provider, according to a survey

Southern Water appoints Lawrence Gosden as new CEO

Mr Gosden, who spent 12 years at Thames Water in a variety of senior executive positions, will take on the new role from 1st July 2022

Spanish utilities will have to answer customer calls within three minutes

Complaints from Brits have soared amid the energy crisis, new research has found

Ofgem orders energy supplier to address its poor customer service

UK Energy Incubator Hub has been ordered to ensure customers can easily contact them through telephone and email

House of Lords Committee launches inquiry into Ofwat’s powers

It is inviting written evidence from interested individuals and organisations by 24th June 2022

Octopus’ platform to make a splash in water market

A new business arm, Kraken Utilities aims to provide water and broadband services

Nearly a fifth of customers ‘dissatisfied’ after being transferred to new energy supplier

Customers face delayed refunds and price increases as energy companies collapse, according to Ofgem’s survey

Centrica expects annual profits to rise

British Gas has pledged to hire 500 staff to help customers with rising bills

Yorkshire Water appoints Nicola Shaw as new chief executive

She was most recently the UK Executive Director for National Grid and will replace Liz Barber