Poor customer service
Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

Energy firm Solarplicity banned from taking on new customers

The ban will remain in place for three months, which could be extended if the company fails to make improvements

From Utilitywise to Utilitydumb? Losing sight of the customer

Article originally published on LinkedIn by Ben Dhesi, Business Development Director at Pulse Business Energy.

Poor customer service survey
Ofgem bans Economy Energy for poor customer service

The firm will not be able to take on new customers until a number of issues have been resolved

Has your supplier left you on hold for half an hour?

A new Which? report says 30 minutes is not an uncommon length of time to be left on hold

Ofgem proposes tougher tests for new energy suppliers

It has launched a consultation until 23rd January 2019

Ofwat: Water companies’ executive pay must be linked to customer service

It is part of regulator Ofwat’s proposals to rebuild public trust

Ofgem extends ban on small energy supplier Iresa

The company is still prohibited from accepting new customers

Ofgem to tighten up checks for new entrant energy suppliers

It has launched a review into its supplier licensing regime to ensure “appropriate protections” are in place against poor customer service and financial instability

Energy supplier faces ban extension on taking new customers

Iresa was given three months by Ofgem to meet customer service targets