Ofgem’s survey reveals Octopus as top-rated provider with 84% satisfaction, while EDF Energy, OVO Energy and ScottishPower fall below average

The Energy Ombudsman has reported on the first year of the energy broker dispute resolution scheme, with 741 disputes accepted, 69% upheld in favour of consumers

Which? research reveals customer dissatisfaction with energy providers due to short opening hours, long wait times and difficulties obtaining assistance

Water companies can be fined up to 10% of their turnover for poor customer service, as new powers granted to Ofwat aim to improve industry standards and accountability

The government has launched a consultation on expanding support from the Energy Ombudsman to cover small businesses with less than 50 employees

Octopus will initiate the migration process for 1.3 million customers

At its collapse, Extra Energy Supply Ltd, under Ofgem investigation for regulatory breaches, faced concerns over unexpected high bills, delayed issuance of bills and untimely handling of customer complaints

The water regulator has finalised financial penalties and payments for all water companies, with the majority being required to return money to customers

The water regulator has urged water companies to demonstrate their commitment to better service and environmental improvements in the next 12 months

Starting in December, Ofgem requires energy suppliers to proactively assist vulnerable customers with their payments