Energy complaints fall but billing and smart meter issues remain high
Consumer complaints to the Energy Ombudsman have decreased by over 20%, but billing, smart…
Tag: customer service
New deal to upgrade 2.5m smart meters in the North West
Electricity North West will use Procode's Intelligent Data Adapter to upgrade its smart…
Octopus platform makes a splash in water sector
Kraken has collaborated with Portsmouth Water to improve customer service and efficiency
EDF moves 5.8m customer accounts in 15 months
EDF has transferred 5.8 million customer accounts to the Kraken platform
UK energy suppliers to pay higher compensation to customers
Ofgem plans to raise compensation payments for energy suppliers' service failures from £30…
British Gas to hire 300 apprentices
British Gas will hire 300 apprentices to boost customer service and engineering
British Gas and ScottishPower criticised for poor customer service
A Which? survey identified British Gas and Scottish Power as some of the worst companies for…
Citizens Advice unveils lowest rated energy suppliers for customer service
Citizens Advice's latest report shows a 10.5% drop in customer service ratings for energy…
EDF speeds up customer migration to new platform
EDF's UK retail business has collaborated with Accenture and Kraken Technologies to…
Ofgem chief: Energy profits deemed fair
Ofgem's Jonathan Brearley has defended energy suppliers' profits as "fair",…
