AI and smart meters are helping businesses become safer, greener and more competitive. Here’s how.

For some time, companies have been using automated meter reading (AMR) and smart meters to manage energy use across their business

Ofgem to stop energy suppliers from taking new customers if they don’t meet new standards

New checks planned for suppliers which cannot meet their financial obligations and effectively serve their customer base

Southern Water to cut up to 200 jobs

The water company is currently consulting with its employees

Almost half of energy consumers have switched suppliers in four years

The figure is said to be significantly higher than those who have switched home insurance, broadband, telephone providers and banks

Ofgem says it will not confirm Solarplicity’s provisional order

The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February

SSE plans more than 400 job cuts

The Big Six supplier said the ‘voluntary enhanced redundancy opportunities’ cover both its customer service and smart meter installation teams

Ofgem confirms rigorous tests for new entrant energy suppliers

The news comes after a wave of supplier failures over the last 18 months, many of whom had very poor customer service

Claire Perry urges heat network operators to join voluntary trust scheme

The Heat Trust is an independent organisation seeking to drive up standards of performance of heat networks and improve the customer experience

Got an innovative tech to tackle water issues?

United Utilities has launched its second Innovation Lab to test, develop and demonstrate new products or services

Poor customer service
Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings