Ofgem: Supplier customer service satisfaction drops

Ofgem’s survey reveals Octopus as top-rated provider with 84% satisfaction, while EDF Energy, OVO Energy and ScottishPower fall below average

Energy Ombudsman reviews broker scheme’s first year

The Energy Ombudsman has reported on the first year of the energy broker dispute resolution scheme, with 741 disputes accepted, 69% upheld in favour of consumers

Energy suppliers under fire for poor customer service

Which? research reveals customer dissatisfaction with energy providers due to short opening hours, long wait times and difficulties obtaining assistance

Water companies face fines for poor customer service

Water companies can be fined up to 10% of their turnover for poor customer service, as new powers granted to Ofwat aim to improve industry standards and accountability

Free advice on energy disputes for more than 200,000 small UK businesses

The government has launched a consultation on expanding support from the Energy Ombudsman to cover small businesses with less than 50 employees

Octopus completes purchase of Shell Energy

Octopus will initiate the migration process for 1.3 million customers

Director of collapsed energy supplier faces ban over customer bills

At its collapse, Extra Energy Supply Ltd, under Ofgem investigation for regulatory breaches, faced concerns over unexpected high bills, delayed issuance of bills and untimely handling of customer complaints

Thames Water to return £73.8m to customers

The water regulator has finalised financial penalties and payments for all water companies, with the majority being required to return money to customers

Ofwat pressures water firms on environmental pledges

The water regulator has urged water companies to demonstrate their commitment to better service and environmental improvements in the next 12 months

Ofgem introduces new rules for energy suppliers

Starting in December, Ofgem requires energy suppliers to proactively assist vulnerable customers with their payments