Prepayment customers ‘self-disconnect’ as energy bills soar

The number of people unable to top up their prepayment meter increased eightfold last month, warns a charity

Ofgem’s new price cap: More than 15 million households will see energy bills slashed by up to £95

The energy market regulator also lowered the level for prepayment meter customers from £1,164 to £1,070 per year

E.ON hikes energy bills by 10% after Ofgem’s price cap limit

Around 1.8m customers will see an increase of £117 on their energy bills

CMA appoints panel members for prepayment meter cap review

The provisional decision and consultation is expected to be published this summer

SSE pays £1m for sending ‘misleading’ statements to customers

The Big Six supplier sent inaccurate information on the alternative cheaper tariff available to some prepayment customers

Ofgem confirms £150 cap for prepayment meter charges

Ofgem has confirmed a £150 cap for customers in debt who are forced to have prepayment meters installed. When customers fall into debt, suppliers attempt to collect payments over several weeks, which could include by email, letters, telephone and house visits. If they don’t receive payments or arrange a plan with customers, they can apply to install […]

Ofgem: Energy suppliers must treat PPM customers fairly

Ofgem is calling on energy companies to treat prepayment meter (PPM) customers fairly. It found around 40% of suppliers charge up to £180 for PPM installations and 5% charge £160 to remove them. The regulator also revealed although 40% of companies don’t charge security deposits when customers wish to pay by standard credit or direct […]

Five million homes owe £637m to energy suppliers

The number of people who owe money to their energy supplier has risen by more than one million in a year, with around one in five households now in debt, a new study suggests. UK consumers owe a total of £637 million now, 6% more than last year. The research by also reveals more […]

SSE opens up cheapest energy tariff

SSE has become the only major supplier to offer its cheapest energy tariff to prepayment meter (PPM) customers. That means householders who pay for their energy using a PPM can now choose the supplier’s ‘Discounted Energy April 2015’ fixed-term tariff, which is a 2% discount off the standard variable rate for a fixed term. SSE […]