Extra Energy tops complaints list for second quarter

Extra Energy has topped an energy complaints leaderboard for the second quarter in a row. Citizens Advice’s rankings measure how effectively energy suppliers deal with complaints from small business customers across Great Britain. Suppliers’ scores are calculated based on the seriousness of the complaint made against them and how long it took to resolve. Firms with lower complaints ratios […]

Ofgem investigates Extra Energy after customer complaints

An investigation into the customer service, billing and complaints handling processes of Extra Energy has been launched. Ofgem said it is examining whether the energy company breached its Standards of Conduct, which are aimed at ensuring suppliers treat customers fairly. It will also look into whether the power firm broke rules regarding meter readings, refunding […]

Another small supplier opens sub-£1000 energy tariff

Small electricity supplier Extra Energy is the latest to offer a tariff under £1,000 for domestic customers. First Utility and Ovo Energy have brought out similar deals. At £990 a year, Extra Energy’s ‘ValuePlus Fixed Price Sept 2015 v1’  is £275 a year cheaper than the average standard plan on the market for customers paying […]