‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’

That’s the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN’s News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving

Almost 13m UK households ‘owed £1.7bn by energy supplier’

That’s according to new research from Uswitch, which notes as winter ends, 46% of households are due a refund from their energy provider

Energy suppliers ask government for financial support during pandemic

Trade association Energy UK said current government measures to help customers were not enough

Ofgem bans five suppliers from taking on new customers until they join smart meter scheme

The regulator has issued Daligas Limited, Enstroga Ltd, Entice Energy Supply Limited, Euston Energy Ltd and Symbio Energy Limited with final orders

Suppliers pledge to motivate 200m customers to choose greener energy

Personalised advice and transparent information about the costs, benefits and payback of available technologies are among the measures to encourage more consumers to make sustainable decisions

Global energy consultancy moves to bigger Paris premises after sustained growth

Energies France, part of Global Procurement Group, has started the new decade by increasing its office footprint six-fold, as it plans further significant growth throughout 2020 and beyond.

Energy costs ‘among retailers’ top concerns for 2020′

That’s the suggestion from E.ON, which says despite this, many firms are overlooking opportunities to cut their bills

More than 5.3m customers switched suppliers so far in 2019

The figure is up 9.2% compared to the same period last year

Ofgem proposes new checks to ensure suppliers are up to scratch

The regulator says the move is intended to protect consumers and the wider energy market

Do small and medium-sized businesses get a ‘raw deal’ on energy services?

According to a new poll commissioned by Ombudsman Services, many feel like they do