Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

TESS 2019: Digitisation of an energy sale

Spencer Clarkson from UD Group will be discussing this topic and many more at The Energy Solutions Show

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Uncertainty was the word of the day at this year’s ELCC

Hundreds of consultants and brokers gathered to network, build knowledge and find ways to better cater for their customers at the Etihad Stadium in Manchester

Electricity pylon
Government extends window for Capacity Market ‘top-up auction’

The timeframe for the proposed auction will now be open until the end of August “as a contingency measure”

Has your supplier left you on hold for half an hour?

A new Which? report says 30 minutes is not an uncommon length of time to be left on hold

New system to boost UK public sector’s renewable energy use

Interested suppliers that provide technologies such as solar panels, wind turbines, heat networks and battery storage can register on the Crown Commercial Service’s hub

Ofgem opens compliance cases into First Utility, Ovo Energy and Utilita

It has initiated investigations following alleged poor handling of customer complaints by these suppliers

Ofgem: Current ‘supplier hub’ arrangement will no longer be fit for purpose

The energy regulator says market reforms are needed as a result of significant technological changes impacting the sector

Ofgem: Some suppliers ‘turning to force too readily’ to recover energy debt

The regulator says the number of meters installed under court warrant rose to 84,000 last year