Has your supplier left you on hold for half an hour?

A new Which? report says 30 minutes is not an uncommon length of time to be left on hold

New system to boost UK public sector’s renewable energy use

Interested suppliers that provide technologies such as solar panels, wind turbines, heat networks and battery storage can register on the Crown Commercial Service’s hub

Ofgem opens compliance cases into First Utility, Ovo Energy and Utilita

It has initiated investigations following alleged poor handling of customer complaints by these suppliers

Ofgem: Current ‘supplier hub’ arrangement will no longer be fit for purpose

The energy regulator says market reforms are needed as a result of significant technological changes impacting the sector

Ofgem: Some suppliers ‘turning to force too readily’ to recover energy debt

The regulator says the number of meters installed under court warrant rose to 84,000 last year

UK energy consumers ‘blind to energy bill costs’

A new report shows nearly half of all UK billpayers have paid for their energy bills via an estimate for the last 2.9 years

Ofgem mulls review of suppliers’ emergency plan for smart meter users

Ofgem is considering reviewing energy suppliers’ plans for delivering emergency metering services for smart meter consumers. It has written an open letter setting out its expectations that suppliers will put in place emergency arrangements for both gas and electricity meters to ensure customers are protected during the smart meter rollout. Currently, gas Post Emergency Metering […]

Ofgem says 71% of SSE customers still on SVTs

As many as 71% of SSEs’ customers are still on standard variable tariffs (SVT). That’s according to a new report from energy regulator Ofgem, which lists the largest suppliers in terms of which have the most customers remaining on what it calls poor value deals. British Gas ranked second from the bottom, with 67% of […]

Gas price crisis ‘could force small suppliers out of business’

A series of disruptions to the gas market last week could threaten the wave of smaller energy suppliers across the UK. Media reports suggest gas prices for this winter’s coldest months remain a third higher than the same time last year. Toto Energy, a relatively recent entrant to the market, has announced a 50% price […]

Energy UK launches smart prepayment switching principles

New principles aimed at easing the switching process for prepayment customers with smart meters have been launched. Energy UK said the principles will ensure suppliers provide the information and support needed by customers who have a smart meter in prepayment mode before, during and after switching companies. Suppliers that have signed the principles will agree […]