Ofgem proposes new checks to ensure suppliers are up to scratch

The regulator says the move is intended to protect consumers and the wider energy market

Do small and medium-sized businesses get a ‘raw deal’ on energy services?

According to a new poll commissioned by Ombudsman Services, many feel like they do

Tesco to ban brands that use excessive plastic packaging

The supermarket will remove all non-recyclable and hard to recycle materials from its own products

Ørsted pledges to halve supply chain emissions by 2032

It includes the goods and services used for the construction of wind farms, which make up the largest emission source in its supply chain

Energy customers ‘face a lottery’ when their energy supplier goes bust

New research from Which? suggests some customers have been hit by overnight price hikes of hundreds of pounds after their supplier went out of business

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

UK pledges export support for global climate change adaptation

International Trade Secretary Liam Fox also announced an agreement between UK Export Finance and AECOM to promote the nation’s expertise in climate resilience

Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

TESS 2019: Digitisation of an energy sale

Spencer Clarkson from UD Group will be discussing this topic and many more at The Energy Solutions Show

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints